Crisis Management

The Celebrity Crisis Manual

As yet another public figure has been caught with their hand in the proverbial cookie jar we see the standard celebrity crisis response programme rolled out.  They should produce a manual, or teach celebrity crisis communications 101, as the response is entirely predictable.

The customer’s always right, right?

“A lie can travel halfway round the world while the truth is putting on its shoes” is a quote widely attributed to Mark Twain but which ironically, may have never actually been uttered by him. As we go online to establish ‘facts’, we often find ourselves in a cycle of verification, with sources pointing to…

How working in PR has prepared me for the Big Day

  Ok so I admit it….I’m far more involved in my wedding plans than I originally thought I would be. The truth is no one really has any idea how much preparation goes into a wedding or the extent to which ‘wedmin’ takes over any little free time you have until you get engaged.