We have dealt with your worst case scenario.

In the most high pressure situations our consultants remain cool; they have handled the crisis you are experiencing before including corporate conduct issues, operational failures, financial irregularities, product recalls, union activism, supply chain issues, employee disputes, customer complaints and more.

Stages of a crisis: We complete scenario planning, support with management plans and training and provide expert consultancy on how to respond to an issue.

Crisis Response

We have successfully managed situations ranging from nuclear power station meltdowns and military hardware failures to allegations of racist social media posts.  We work with clients to identify vulnerabilities in advance of a problem arising.

We know speed of response is crucial in a real-time publishing environment, when stories break immediately on social media.  We liaise directly with the media during crises via 24/7/365 press offices and act as company spokespeople when required. Our sector expertise includes financial services, technology, healthcare, retail, consumer brands and support services.

Crisis management training and stress testing

We specialise in preparation: coaching our clients to handle hostile journalists and commentators, offering bespoke media training and diffusing potential issues before they turn into reputational disasters.  We media train company spokespeople and CEOs to ensure they are equipped to handle these pressurised situations and the glare of the cameras.

We train client teams how to identify and handle crises - including developing manuals detailing escalation and response procedures. Former journalists test stress clients’ response programmes with realistic simulations – identifying how your team would really respond in a real-world situation.

Online Crises

In our real-time publishing environment issues ‘go live’ immediately – be it via a media outlet or social post. We have the tools in place to constantly monitor online sources to identify any issues that arise so they can be tackled immediately. We know the appropriate format for responding, whether it’s direct engagement or through the website moderator.

We know how to get content removed online rapidly – on Twitter, Facebook or an online forum. We work with our clients to proactively manage their online reputations, removing and responding appropriately to malicious content.

Get in touch

Please get in touch to discuss how we can help support your crisis communication efforts.

The Crisis Communications Team
Citigate Dewe Rogerson
3 London Wall Buildings
London Wall
London EC2M 5SY

crisis[at]citigatedewerogerson.com // +44 (0) 207 638 9571

Our latest news & views

What are the risks of making assumptions?

What are the risks of making assumptions?

“Your assumptions are your windows on the world. Scrub them off every once in a while, or the light won't come in.” ― Isaac Asimov Most of us are guilty of making far too many assumptions and asking

March Social Media Roundup

March Social Media Roundup

Getting a blue tick may be closer than you think... Twitter's CEO Jack Dorsey revealed in a Periscope stream last month that the company is working to expand its blue verification checkmark to all users. He

The Celebrity Crisis Manual

The Celebrity Crisis Manual

As yet another public figure has been caught with their hand in the proverbial cookie jar we see the standard celebrity crisis response programme rolled out.  They should produce a manual, or teach celebrity

Return