In the most high pressure situations our consultants remain cool; they have handled the crisis you are experiencing before. Whether corporate conduct issues, operational failures, financial irregularities, product recalls, union activism, supply chain issues, employee disputes, customer complaints and more, we will remove the pressure and advise how best to respond.
We have over twenty years of experience in managing serious crisis situations, ranging from company reforms and layoffs to product failure.
- We anticipate, by identifying vulnerabilities and developing and testing crisis scenarios and response programmes.
- We act quickly during crises, as speed of response is critical in a real-time publishing environment, when stories break immediately on social media.
- We use our excellent media relations to liaise directly with the media during crises.
- Our 24/7/365 press office is always ready to draft and send press statements, co-ordinate messages and communications activity across investors, analysts and other key stakeholders.
We specialize in crisis training: helping our clients to handle difficult journalist questions in crisis times, and diffusing potential issues before they turn into problems.
To do so, we media train company spokespeople and CEOs to ensure they are equipped to handle a crisis situation and are used to the glare of the cameras. We use realistic simulations – identifying how your team would really respond in a crisis situation - so be prepared!
We develop crisis manuals, escalation and response procedures.
Our Media Intelligence Team monitors all media coverage that is relevant to your organization, especially in Belgium and the Benelux. A complete, relevant and compact news overview in your inbox, translated into English, French and/or Dutch, every day – that’s our media intelligence in brief.
During crises, we scale up the monitoring significantly and rely on state-of-the-art tools to provide you with the latest news on your company within minutes!
Through internal communications on changes within your organisation, we keep employees up-to-date throughout every step of the transformation.
We address the needs of employees and stakeholders during this uncertain time, guaranteeing that they are kept front of mind throughout the time of change and managing the effects after implementation.
Is your company embroiled in a legal battle or court case that could potentially damage the company’s reputation in the public or corporate sphere? We will work tirelessly with your legal team to translate the complex legal story into an understandable narrative geared towards a larger audience.
Please get in touch to discuss how we can help support your crisis communication efforts.
The Crisis Communications Team
Citigate Dewe Rogerson
Avenue Des Arts 46, 1000 Brussels
+32 2 732 7040