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wikipedia

In praise of… Wikipedia

One the great creations of the internet era has to be Wikipedia. Unsurprising then that it’s the sixth most visited site globally after Google, YouTube, Facebook, Baidu and Yahoo.

reputation

What a difference two decades makes

Rewind the clock back to the summer of 1997 and Her Majesty the Queen was in the midst of one of the biggest PR disasters in living memory following the tragic death of Diana, Princess of Wales.

responsibility

Satellite saga shows the value of taking responsibility

I am fuming. I just came off the phone to a prominent provider of satellite television, not the first time in recent weeks. In fact, the as yet-unresolved saga has thus far involved 3 scheduled engineer visits involving missing parts or missing engineers; 4 promised phone calls that never arrived; 3 unanswered and unreturned phone calls to an engineer; 9 completed phone calls speaking to a total of 11 people and lasting a cumulative 337 minutes; and countless broken promises over the course of 3 months.

transport technology

The future is now

How many of us faced with yet another train strike or traffic jam wish they could fly above the chaos using their own personal jetpack?

disruption

It’s a whole new paradigm…

We are in uncharted waters. The television news has become a reality TV show with each day bringing updates on what Trump did today. And not a day goes past without several momentous announcements or proclamations.

alternative facts

The Challenge of the Political Earworm

The Trump administration has surprised everyone withits ability to undermine its own message. This is exemplified no better than the birth of the phrase that may prove to be the political earworm of Trumps’ tenure in the White House.