Communications

Sterling takes a pounding

Corporate

The fallout from Brexit continues to grab the headlines and the decision poses huge challenges for the travel industry in particular.

Breaking the rules

Corporate

When a senior executive is urging customers to demand their money back from his organisation it would generally be assumed that something has gone badly wrong.

What a difference two decades makes

Consumer,Corporate

Rewind the clock back to the summer of 1997 and Her Majesty the Queen was in the midst of one of the biggest PR disasters in living memory following the tragic death of Diana, Princess of Wales.

Satellite saga shows the value of taking responsibility

Corporate and Consumer PR

I am fuming. I just came off the phone to a prominent provider of satellite television, not the first time in recent weeks. In fact, the as yet-unresolved saga has thus far involved 3 scheduled engineer visits involving missing parts or missing engineers; 4 promised phone calls that never arrived; 3 unanswered and unreturned phone calls to an engineer; 9 completed phone calls speaking to a total of 11 people and lasting a cumulative 337 minutes; and countless broken promises over the course of 3 months.

Even if it isn’t politically correct should we report the truth?

Corporate and Consumer PR

With all the talk of ‘fake news,’ should we not be more worried by the absence of news where information is deliberately withheld because it could be perceived as controversial or upsetting to certain demographics of society?

No comment, no control

Corporate

Work in corporate PR for long enough and you’ll almost certainly have the opportunity to work on a large corporate retainer for a well-known international business or national household brand.

Are the days of ‘black PR’ re-emerging?

Corporate

Are there signs today that ‘black PR’ is alive and kicking? Perhaps yes.

The future is now

Corporate

How many of us faced with yet another train strike or traffic jam wish they could fly above the chaos using their own personal jetpack?

It’s a whole new paradigm…

Corporate and Consumer PR

We are in uncharted waters. The television news has become a reality TV show with each day bringing updates on what Trump did today. And not a day goes past without several momentous announcements or proclamations.