In the most high pressure situations our consultants remain cool; they have handled the crisis you are experiencing before. Corporate conduct issues, operational failures, financial irregularities, product recalls, union activism, supply chain issues, employee disputes, customer complaints and more, we will remove the pressure and advise how best to respond. We anticipate crises, develop crisis scenarios and build effective response programmes.
We anticipate crises, develop and test crisis scenarios and create crisis response programmes. We have decades of experience in managing serious crisis situations, ranging from nuclear power station meltdowns to product failure. We work with clients to identify vulnerabilities to prevent crises occurring.
The agency recognises speed of response is crucial in a real-time publishing environment, when stories break immediately on social media. We liaise directly with the media during crises via 24/7/365 press offices and act as company spokespeople when required, co-ordinating messages and communications activity across investors, analysts and other key stakeholders. Our sector expertise includes financial services, technology, healthcare, retail, consumer brands and support services.
We specialise in crisis training: helping our clients to handle hostile journalists, investors and commentators and diffusing potential issues before they turn into problems. We train client teams how to identify and respond to crises – including developing crisis manuals, escalation and response procedures.
We media train company spokespeople and CEOs to ensure they are equipped to handle a crisis situation and the glare of the cameras. Former journalists and fund managers test stress clients’ response programmes with realistic simulations – identifying how your team would really respond in a crisis situation.
In our real-time publishing environment crises ‘go live’ immediately – be it a media outlet or social post. We have the tools in place to constantly monitor online sources to identify any issues that arise so they can be tackled immediately. We know the appropriate format for responding, whether it’s direct engagement or through the website moderator or operator.
We know how to get content removed online rapidly – on Twitter, Facebook or an online forum. We work with our clients to proactively manage their online reputations, removing and responding appropriately to maliciously content.
Please get in touch to discuss how we can help support your crisis communication efforts.
The Crisis Communications Team
Citigate Dewe Rogerson
3 London Wall Buildings
London EC2M 5SY
crisis[at]citigatedewerogerson.com // +44 (0) 207 638 9571
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