Crisis communications

The Celebrity Crisis Manual

As yet another public figure has been caught with their hand in the proverbial cookie jar we see the standard celebrity crisis response programme rolled out.  They should produce a manual, or teach celebrity crisis communications 101, as the response is entirely predictable.

How do I protect my business from a reputational crisis?

Sooner or later every business will face a reputational crisis on some level.

Preparation is everything

Not to put too fine a point on it, when it comes to crisis management, preparedness is the key to everything. Sincerity, openness and speed of response all have an impact as well, but if you’re prepared, then you’ll have these considerations factored in already.